NOEES News

Communication Tools for Service Professionals

2012-01-27T11:42:00.000-08:00

NOEES is pleased to announce a new online certificate course through WorldHost Training Services called Communication Tools for Service Professionals.

<font face="Arial, Helvetica, sans-serif"></font>Building on the communication principles presented in WorldHost Fundamentals, this online course provides service professionals with enhanced communication skills required to deliver superior customer service.

Effective communication helps create positive customer experiences in complex situations. This course was developed for service professionals who want to strengthen customer communications through technology and better manage emotionally charged situations. For more information, click here.

Applications being accepted for Job Options BC. Deadline Nov 4th!

2011-10-27T11:44:00.000-07:00

Exciting news! We are accepting applications for the November 21st session of Job Options BC. If you are interested in this paid 5 week job search program to help you find employment plus 3 weeks of subsidized wages with an employer, apply now! This employment program helps non-EI eligible people with resume writing, interview skills, short-term training such as FoodSafe, Serving It Right, WHMIS, H2S Alive, and much, much more. Deadline for applications is November 4th at 4pm. Visit Job Options BC for more information and to download an application form.

Wage subsidy available

2011-07-28T12:00:00.000-07:00

Job Options BC is an eight week program sponsored by the Ministry of Social Development and designed to give job seekers practical, current experience and skills needed to participate in the labour market. During the first five weeks, participants are in the classroom gaining job search and life skills education as well as specific, relevant certificates. For the final three weeks, the participants are expected to use these skills in the workplace for a three week work placement.

The advantage to the employer is the wage subsidy available for this three week period, assisting the employer to give participants real, on-the-job skills and experience they need in their search for employment. This wage subsidy paid by NOEES (up to $5 per hour) must be matched 50/50 by the employer. NOEES pays the subsidy directly to the employer and the employer pays the participant the full wage including the mandatory employment related costs. All wages are taxable, insurable and pensionable and each worker must receive a T4 form. The work placement cannot displace an existing employee, fill a vacancy open due to a labour dispute or fill the position of a laid-off worker.

If you are interested in providing a work placement to a Job Options BC participant, please contact Carolyn Matyjanka at 250-545-0585. We look forward to working with local employers to provide the opportunities the participants need to gain employment.

Entrepreneurs wanted!

2011-06-20T15:05:00.000-07:00

Do you have a business idea and the drive and desire to succeed, but need help with writing a business plan and launching your business?

The Self Employment Program helps unemployed individuals start and maintain a new buisness. Eligible participants can receive 125+ hours of business skills training and expert one to one coaching and support for free!

For more information, phone NOEES at 250.545.0585.

Funding in whole or part through the Canada - British Columbia Labour Market Development Agreement.

NOEES helps launch new businesses

2011-06-02T10:30:00.000-07:00

Congratulations to the following new businesses that have just been launched in the North Okanagan, with help from the Self Employment Program:

Crystal Blue Uniforms
Heffner Resource Management
Loving Care on Wheels
Lucky Ducky Daycare
Sonorous Design

In just a few days, the full contact information for these businesses will be posted in our Self Employment Program Business Directory.

The Self Employment Program helps unemployed individuals to explore their entrepreneurial side and learn how to start and maintain their own business. For more information, click here.

Whatever happened to good customer service?

2011-05-02T08:39:00.000-07:00

Customer service is the window through which customers view a business. Not surprisingly, poor service is one of the chief complaints of customers. It comes in all shapes and sizes and can sour a relationship to the point where the customer quietly moves on to obtain goods or services elsewhere.

Many customers will stick with a company which has only average products if only they are treated well and provided with effective service. The entire fast-food business, for example, has survived on the strength of the premise that fair-to-middling food can be sold to people who value service and speed. The ones which have been highly successful have demonstrated an understanding that customer service training is the key to consistently good customer service.

NOEES is the delivery organizaton for WorldHost Training Services. WorldHost is internationally recognized and teaches individuals to deliver “WOW” customer service. The next Customer Service Fundamentals workshop takes place May 27 from 9am to 4pm at NOEES. The cost is $85 (no tax). For more information, click here.

Are you hiring?

2011-03-28T14:56:00.000-07:00

Send us your job announcements and we will post them on our job boards in Armstrong, Enderby and/or Lumby at no charge. These Employment Centres, managed by NOEES, are often the first stop for residents and newcomers to the area who are looking for full-time, part-time and seasonal employment.

Click here for more information on submitting a job posting.

Applications being accepted for JobOptionsBC

2011-02-28T11:49:00.000-08:00

January 2011 JobOptions Participants

Beginning tomorrow, we are accepting application for the May 9th session of JobOptionsBC. This 8 week employment program helps non-EI eligible people with resume writing, interview skills, short-term training such as FoodSafe, Serving It Right, WHMIS, H2S Alive, and much, much more.

Please click here for more information on this program.

Learn the Fundamentals of Customer Service

2011-02-14T11:08:00.000-08:00

Customer Service Fundamentals
March 18, 2011 from 9am to 4pm
A 1 day workshop that teaches important, practical skills and techniques for providing excellent customer service. Fundamentals provides participants with the skills to make customers feel welcome, use and remember names, master the art of conversation, and communicate effectively to understand the needs and wants of your customer. The result... impressed customers who will not only return, but will tell others about the quality of service they received.

Go to www.noees.com for more information and to register.

Some comments from the last workshop:

"Very informative!"
"Great workshop!"
"I would recommend this workshop to family and friends."

New Program Announcement for Vernon!

2011-01-01T14:35:00.000-08:00

NOEES is pleased to announce a new program for jobseekers. JobOptionsBC is an 8 week employment program for jobseekers between the ages of 18 and 65. Participants get paid classroom time, employment coaching, resume writing, basic computer training, and 3 weeks of job placement.

Employers can also benefit from JobOptionsBC by giving partipants the chance to demonstrate their skills and abilities while having the participant's wages partically subsidized during their 3-week job placement. If you're an employer and want to learn more, call Lynn or Carolyn at 250.545.0585.

Upcoming WorldHost Workshops

2010-12-31T15:08:00.000-08:00

Customer Service Fundamentals
January 21, 2011 from 9am to 4pm
A 1 day workshop that teaches important, practical skills and techniques for providing excellent customer service. Fundamentals provides participants with the skills to make customers feel welcome, use and remember names, master the art of conversation, and communicate effectively to understand the needs and wants of your customer. The result... impressed customers who will not only return, but will tell others about the quality of service they received.

Solving Problems Through Service & Sales Powered By Service
February 18, 2011 from 9am to 4pm
Have the benefit of getting two workshops (and two certificates) in one day.
Part 1 of this workshop, Solving Problems Through Service, helps frontline employees in being effective problem solvers. Learn how to say no professionally and discover effective communications skills and creative techniques necessary to solve a customer’s problem. Part 2 is Sales Powered By Service where you will review the sales cycle and how it influences your customers' purchasing decisions. Learn the value of knowing your products/services as well as the needs of your customers.

Go to www.noees.com for more information and to register.